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Assistant Manager - Member Service Center

Somerville, NJ | Direct Hire

Post Date: 08/28/2017 Job ID: 12005 Industry: Customer Service



The Credit Union, located in central New Jersey, provides top quality financial services to businesses and consumers, including business loans, consumer loans, mortgages, deposit services as well as a variety of non loan services through a large network of state of the art branches, including a branch in the financial area in the bustling financial and residential community across from New York City.   This is one of the fastest growing institutions in the state.

The Assistant Manager contributes to the profitable growth of the call center by managing the sales, service, and day-to-day operations of team members. The Assistant Manager ensures sales and service goals are met, staff levels are adequate, members are satisfied with products and service, and work is performed in compliance with standards, policies, and procedures.

The Call Center is dedicated to provide the best customer experience through top quality service personnel supported by state of the art technology.

Candidates should have five or more years call center experience, a dynamic personality and desire to work in a fast growing institution. The growth of the institution and its dedication to first rate customer service provides exceptional career growth opportunity.  

Jim Hinckley

Jim Hinckley joins Adams Consulting Group with 32 years in the search and recruitment business, most recently as President and CEO of Hinckley Associates, which he established in 1994, later acquiring Allen Staffing Services. He entered the business in 1981 with The Fisher Organization as Director of the Banking and Finance Group. Prior to entering the recruitment field, he served in senior management positions with Manufacturers Hanover Trust and Fidelity Union Bancorporation. Jim brings years of search and recruitment experience, primarily in banking and financial services with a long and successful career in middle to senior management recruiting for a wide variety of financial institutions spanning from local community banks to the top global financial firms. Additionally, his specialty includes financial, administration and marketing positions in non-financial firms. He is a graduate of Rutgers University with a major in accounting, and minors in finance and economics, and attended graduate school at Fairleigh Dickinson University with a major in marketing. Jim is also active in professional, charitable and civic organizations, and has served in government offices both elective and appointive, and serves as an officer and board member in several organizations.

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