Manager - Retail Operations

Westwood, NJ | Direct Hire

Post Date: 05/19/2017 Job ID: 11840 Industry: Operations Manager, SVP Retail Banking



Responsible for for managing the bank' s Retail Operations including but not limited to check inclearing and ACH, exception items, outgoing cash letter reconcilement, debit card processing, wire transfer processing, levy and subpoena processing, regulatory reporting such as IOLTA and abandoned property, and customer notices required pursuant to various regulations.   The department provides support to the retail branches and serves as a backup for online banking customer service.   Responsibilities include development and maintenance of procedures, coordination of projects to implement bank initiatives or required regulatory changes and coaching and performance appraisals of staff.

Skills and experience include:

Five or more years experience in retail operations and supervision

Problem solving and project management skills

Orgazinational, directive, motivational and multi-tasking skills

Strong understanding of ACH, Debit Card and check processing; in-depth knowledge of related compliance and check clearing regulations including Reg E, Reg CC, Reg D and TISA

Computer skills including Microsoft Word, Excel and other Microsoft programs

Bachelor' s Degree; ACH Professional Accreditation a plus


Jim Hinckley

Jim Hinckley joins Adams Consulting Group with 32 years in the search and recruitment business, most recently as President and CEO of Hinckley Associates, which he established in 1994, later acquiring Allen Staffing Services. He entered the business in 1981 with The Fisher Organization as Director of the Banking and Finance Group. Prior to entering the recruitment field, he served in senior management positions with Manufacturers Hanover Trust and Fidelity Union Bancorporation. Jim brings years of search and recruitment experience, primarily in banking and financial services with a long and successful career in middle to senior management recruiting for a wide variety of financial institutions spanning from local community banks to the top global financial firms. Additionally, his specialty includes financial, administration and marketing positions in non-financial firms. He is a graduate of Rutgers University with a major in accounting, and minors in finance and economics, and attended graduate school at Fairleigh Dickinson University with a major in marketing. Jim is also active in professional, charitable and civic organizations, and has served in government offices both elective and appointive, and serves as an officer and board member in several organizations.

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