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Manager - Client Solutions

New Jersey, NJ 08903 | Direct Hire

Post Date: 03/05/2018 Job ID: 12239 Industry: Collections Manager


Premier financial services institution located in New Jersey is seeking a qualified, innovative manager of its collections group.  Long established, team oriented management - one of New Jersey' s fastest growing financial services firms.


This position  is responsible for  the collection activities for various areas within the organization  such as, consumer, real estate and commercial loans, negative deposit balances (including fraudulent items) and recovery of charge-offs.  Responsible for the review and collection of all past due accounts to achieve target delinquency goals with lowest possible loss ratios and minimal risks.  Recommends extensions, charge-offs, repossessions, foreclosures and liquidations.  Responsible for developing collection procedures and amending as needed to ensure compliance with regulatory requirements.  The successful candidate should be a change agent and be able to work independently with minimal guidance.


  • Contact members by telephone to solicit payments, determine reason for overdue payments and records all collection efforts into the collection systems.
  • Responsible for delinquency, negative balances, fraud, and collection follow-up programs for effective account control.
  • Responsible for remedial action on secured and unsecured delinquent accounts;  including repossessions, sale of collateral, judgments and collection of deficiency balances by identifying assets that can be seized or garnishing wages. 
  • Responsible for assisting client  with mitigation options prior to initiation of foreclosure proceedings.  Work with corporate attorney throughout the foreclosure process. 
  • Ensures Collections and Charge-off policies and procedures are adhered to as outlined in the  Policy and Procedure Manual.
  • Recommends modifications to all Collection Polices and Procedures.
  • Responsible for performing skip trace functions. 
  • Represents the institution regarding legal matters pertaining to collection matters including MBL and SBA.
  • Prepares required reports or action plans for Chief Lending Officer that identify trends and potential risk exposures.
  • Keeps the Chief Lending and Risk Management Officer aware of any noted underwriting concerns or compliance issues. 
  • Recommends loan workouts and restructures Short Pay-offs, Loan Modification; Deed in Lieu of Foreclosure to the Chief Lending Officer.
  • Timely response to client bankruptcy notifications to ensure collateral security.
  • Provide timely follow-up on payment arrangements.
  • Assists in the development of the collection department budget.
  • Monitors the development of mailers and solicitations to increase borrower response to Workout options.
  • Knowledge of Mortgage, Consumer and Commercial Banking – specifically as it relates to Financial Privacy, Fair Lending, Collections, FDCPA, FCRA, Bankruptcy, Mitigation, Foreclosure, Payoffs and Assumptions.
  • Responsible for tracking charge-offs and recoveries and developing monthly (or other) reports for management purposes.
  • Prepares written analysis for large charge-off balances to ensure clarity and completeness for Executive Management.
  • Research client’ s accounts to determine availability of funds in order to transfer and cover delinquent balances by exercising right to offset.
  • Assist in tracking and collecting auto titles and obtaining proper liens via correspondence with clients and the State Department of Motor Vehicles.
  • Responsible for the maintenance and queue programming of the Fiserv Premier Collections Module.
  • Directly manages Full Time Client  Solutions Specialists.
  • Creates and prepares weekly and monthly delinquency reports
  • Performs other duties as assigned.


  • Five years of progressive collection experience and in a managerial role.
  • Possess comprehensive and diverse knowledge of all phases of loss prevention to include bankruptcy, lawsuits, charge-offs, skip tracing and effective collection strategies.
  • Thorough knowledge of compliance, laws, rules, regulations and  Policies and Procedures relevant to department function.
  • Effective organizational skills, including multi-tasking, with a high degree of computer literacy, especially Excel and knowledgeable on automated collection systems.
  • Superior analytical and problem solving skills.
  • Requires strong written, oral, and reading communication skills. Able to multitask, organized, set priorities,  meet deadlines and produce quality work.
  • Excellent client relations, service, supervisory and employee skills.


            College degree and/or at least five years related experience.

Jim Hinckley

Jim Hinckley joins Adams Consulting Group with 32 years in the search and recruitment business, most recently as President and CEO of Hinckley Associates, which he established in 1994, later acquiring Allen Staffing Services. He entered the business in 1981 with The Fisher Organization as Director of the Banking and Finance Group. Prior to entering the recruitment field, he served in senior management positions with Manufacturers Hanover Trust and Fidelity Union Bancorporation. Jim brings years of search and recruitment experience, primarily in banking and financial services with a long and successful career in middle to senior management recruiting for a wide variety of financial institutions spanning from local community banks to the top global financial firms. Additionally, his specialty includes financial, administration and marketing positions in non-financial firms. He is a graduate of Rutgers University with a major in accounting, and minors in finance and economics, and attended graduate school at Fairleigh Dickinson University with a major in marketing. Jim is also active in professional, charitable and civic organizations, and has served in government offices both elective and appointive, and serves as an officer and board member in several organizations.

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