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Residential Operations Manager

Mineola, NY 11501 | Direct Hire

Post Date: 07/06/2018 Job ID: 12412 Industry: Head of Residential Lending, mortgage operations

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Residential Operations Manager

Our client is seeking a Residential Operations Manager for a full time position.  In this role, the individual will lead the entire day-to-day operations of the non-conforming and conforming residential mortgage platform.   This role has principal responsibility for all operational workflows for the residential loan origination process from application through closing.  This individual manages operations and support activities for various loan products.   It specifically involves the direct oversight of processing, underwriting, closing, quality control, funding, shipping, compliance, and the sale of residential loans.

Responsibilities include:
  • Manage the loan pipeline and all operations staff to ensure loan quality and production goals are met.
  • Oversee the implementation of new policies and procedures and ensure best practices are implemented as directed by the Mortgage Operations Manager.
  • Ensure conformity with all loan disclosures and lending compliance regulations.
  • Continually  demonstrate  the  assertiveness,  perseverance,  energy  and  passion  –  results  oriented  behavior required to be successful in this role.
  • Demonstrate effective problem solving, planning and time management skills while ensuring high customer service standards are maintained.
  • Continually  train  staff  and  conduct  formal  ongoing  training,  as  required,  relative  to  new  policies  and procedures and regulation.
  • Knowledge of Encompass or similar loan origination platforms.
  • Must have excellent written and communication skills as well as the ability to use different computer software programs related to loan origination and customer relationship management.

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Gregory Eidlen

Chat live with me @ Gregory Eidlen is our Manager of Operations. He is responsible for all operational issues related to temporary staffing, databases, customer service, contracts, and social media. Holding a Master’s Degree in Industrial Organizational Psychology from Touro University Worldwide, Gregory heads our consulting division offering first-hand experience coaching and monitoring business employees. In addition, Gregory also holds a Bachelor of Arts degree in Psychology from The College of Staten Island/City University of New York. Gregory is recognized as a Certified Personnel Consultant (CPC) and Certified Temporary Staffing-Specialist (CTS) by the National Association of Personnel Services (NAPS). The American Staffing Association (ASA) recognizes Gregory as a Technical Services Certified (TSC) as well as a Certified Staffing Professional (CSP). Gregory has over four years of customer service and managerial skills with a major retail chain. If you would like to chat with me please go to:

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